Shipping policy

Shipping Policy

Thank you for visiting and shopping at dgdaniels. We are committed to providing a clear, transparent, and reliable shipping experience. This Shipping Policy applies to all orders placed through our website.

1. Order Processing Time (Handling Time)

  • All orders are processed within 1–3 business days (Monday – Friday).
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During peak seasons or high order volume periods, processing times may be slightly extended.

If there is a significant delay in processing your order, we will notify you via email.

2. Shipping Rates & Delivery Estimates (Transit Time)

We ship to the United States and international destinations.

  • United States: 6-9 business days

Shipping costs are calculated at checkout and will be clearly displayed before payment.
We may offer free shipping on selected orders or during promotional periods. Details will be displayed at checkout.

Total Delivery Time = Processing Time (1–3 days) + Shipping Time

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, customs processing, or weather conditions.

3. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.

  • Tracking information will typically become active within 24–48 hours after dispatch.
  • You can use the tracking number to monitor your shipment status at any time.

4. Customs, Duties, and Taxes

  • Customs duties, taxes, and import fees may apply depending on your country.
  • These charges are the responsibility of the customer.

dgdaniels is not responsible for delays caused by customs clearance.

5. Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete at checkout.

  • dgdaniels is not responsible for orders shipped to incorrectly provided addresses.
  • If you notice an error, please contact us within 12 hours of placing your order.

Once an order has been shipped, we may not be able to modify the delivery address.

6. Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged:

  • Please check your tracking information first.
  • Contact the shipping carrier for the most up-to-date information.
  • You may also contact us at info@dgdaniels.com for assistance.

We will work with you and the carrier to help resolve the issue and provide an appropriate solution.

7. Contact Us

If you have any questions about shipping, please contact us:

  • Email: info@dgdaniels.com
  • Phone: +1 229-207-5465
  • Response Time: 24–48 business hours

8. Business Information

Store Name: dgdaniels
Business Address: 3411 Courtyard Cir, Farmers Branch, TX 75234, USA

Thank you for shopping with dgdaniels.